Salary: $70k - $80k
Schedule: 7:00am - 4:00pm
RESPONSIBILITIES & DUTIES
The duties and responsibilities of a System Support Manager may include:
- Implement support processes and policies that ensure efficiency, consistency and customer satisfaction.
- Define and track key metrics such as response time, delivery time, customer feedback, etc.
- Oversee management of multiple tracking systems, dispatch systems, and company-specific applications.
- Manage, update, and review customer data, employee information and schedules as needed.
- Creating customized reports periodically
- Drive and maintain Customer Satisfaction goals.
- Other duties as assigned
QUALIFICATIONS & SKILLS
The qualifications and skills a System Support Manager must have are:
- 5 years of experience in IT industry
- Strong analytical and problem-solving skills, as well as customer-centric mindset.
- Excellent clerical and organizational skills
- Knowledge of Office365, Windows, IOS, preferred.
- Knowledge of industry GPS tracking/dispatch systems (Timeero, Elite Extra, MobileCast,) a plus
- Ability to multitask with different, and sometimes conflicting, events happening at the same time.
- Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances.
- Ability to relay information in a fast-paced environment.
- College degree or equivalent experience preferred.
